Welcome to VIVIMAT. By accessing or using our website (www.vivimat.com), you agree to be bound by these Terms of Service. If you do not agree, please do not use our site.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You may not use our products for any illegal or unauthorised purpose.

2. Accuracy of Information

We do our best to display product colours and details accurately, but your screen may show colours differently. We are not responsible for such minor variations.

All product measurements (e.g. size, thickness) are approximate. Please allow 1–3 cm tolerance for custom-made items.

3. Pricing and Availability

All prices are in GBP (£). We reserve the right to modify prices or discontinue products at any time without notice.

If a product is listed at an incorrect price due to a technical error, we may cancel your order and issue a refund.

4. Orders and Payment

We accept payment via credit/debit cards, PayPal, and other methods shown at checkout. By placing an order, you confirm that you are at least 18 years old.

We reserve the right to cancel any order if we suspect fraud, unauthorised activity, or stock unavailability.

5. Custom Products

Custom size mats are made specifically for you. Once production begins, they cannot be cancelled, returned, or exchanged unless defective. Please double-check your measurements before ordering.

6. Shipping and Delivery

Estimated delivery times are provided as a guide only. We are not liable for delays caused by couriers, customs, or weather.

Risk of loss passes to you once the carrier confirms delivery.

7. Returns and Refunds

Returns are governed by our Return & Refund Policy, which is incorporated into these Terms.

8. Intellectual Property

All content on this site — including images, text, logos, and product designs — is owned by VIVIMAT or our licensors. You may not copy, reproduce, or use our content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, VIVIMAT shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

Our total liability to you shall not exceed the amount you paid for the product in question.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved in the courts of London, UK.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on this page. Your continued use of the site constitutes acceptance of any changes.

12. Contact Us

If you have any questions about these Terms, please contact us at:

📧 support@vivimat.com

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VIVIMAT – Vivi Mats. Vibrant Living.