Last updated: June 2026

Quick Summary – UK, Australia & New Zealand
✔ Free standard shipping on orders £89 / A$179 / NZ$189+
✔ Standard shipping calculated at checkout
✔ We ship to Metro, Regional & Remote areas — no hidden fees
✔ Tracking provided for every order

1. Processing Time

Orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order ships.

2. UK Shipping

Standard shipping: 8-12 business days · Free on orders £89+
Express shipping: 5-7 business days · weight-based (£9.99-£29.99)

We ship to all UK postcodes including islands and remote areas.

3. Australia Shipping

Metro & Regional (7-15 business days): Free on orders A$179+
Remote (8-20 business days): Free on orders A$179+

We cover all Australian states and territories.

4. New Zealand Shipping

Express shipping (4-7 business days): Free on orders NZ$189+
We ship to 12 of 17 regions across North and South Islands.

5. Order Tracking

You will receive a tracking number via email. If your tracking hasn't updated for 5+ business days, contact us at support@vivimat.com

6. Customs & Import Duties

For UK customers: import duties and taxes are the buyer's responsibility. For Australia & New Zealand customers: GST/VAT is charged at checkout where required.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages after delivery confirmation. Please email us within 5 business days for assistance.

8. Incorrect Shipping Address

Please double-check your shipping address. Email us immediately if incorrect. We cannot change addresses after shipment.

9. Delivery Delays

We are not liable for delays beyond our control (carrier issues, customs, weather).

10. Contact Us

Email: support@vivimat.com

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VIVIMAT – Vivi Mats. Vibrant Living.